At jilivis, we believe that gaming should always be fun, safe, and within your control. We are fully committed to providing Filipino players with the tools, information, and support they need to enjoy online gaming responsibly — because your well-being always comes first.
jilivis gives every player direct access to responsible gaming controls — no need to call support, no waiting. These tools are built right into your account.
Set a daily, weekly, or monthly cap on how much you deposit into your jilivis account. Once your limit is reached, no further deposits are accepted until the period resets. You stay in control of your budget — always.
Define the maximum amount you are comfortable losing per session, day, week, or month. When your loss limit is hit, jilivis will automatically pause your gaming activity for the remainder of that period.
Set a timer so jilivis reminds you how long you have been playing. Regular breaks help you stay sharp and keep gaming enjoyable. You can configure reminders at 30-minute, 1-hour, or custom intervals.
Need a short break? A cooling-off period temporarily suspends your jilivis account for a set number of days — from 24 hours up to 6 weeks. During this time, you cannot log in or place bets.
If you feel you need a longer break from gaming, jilivis offers both temporary and permanent self-exclusion. Your account will be fully suspended and you will not be able to create a new account during the exclusion period.
Periodic on-screen pop-ups show you exactly how long you have been playing and how much you have wagered in the current session. These gentle reminders help you make informed decisions about continuing or stopping.
Problem gambling can affect anyone. Recognizing the early signs is the first step toward getting help. If any of the following sound familiar, it may be time to use our responsible gaming tools or seek support.
Spending more money on gaming than you originally planned, or chasing losses by placing bigger bets to try to win back what you lost.
Losing sleep or neglecting daily responsibilities — work, school, family — because of time spent gaming on jilivis or other platforms.
Feeling anxious, irritable, or restless when you are not able to play, or using gaming as a way to escape stress, problems, or negative emotions.
Hiding your gaming activity from family members or friends, or lying about how much time or money you spend on online gaming.
Borrowing money, selling personal belongings, or using funds meant for essential expenses like rent, groceries, or bills to fund gaming activity.
Repeatedly trying to cut back or stop gaming but finding it difficult or impossible to follow through, even when you genuinely want to stop.
Answer these questions honestly. If you find yourself saying "yes" to three or more, we strongly encourage you to use jilivis's responsible gaming tools or reach out to our support team at [email protected] for a confidential conversation.
Remember: asking for help is a sign of strength, not weakness. jilivis is here to support you every step of the way — whether that means setting a deposit limit, taking a cooling-off break, or activating full self-exclusion.
Do you find yourself spending more time or money on gaming than you originally intended when you started a session?
Have you ever tried to win back money you lost by continuing to play or increasing your bet sizes?
Has gaming ever caused you to neglect work, school, family time, or other important responsibilities?
Do you feel restless, irritable, or anxious when you are unable to access your gaming account?
Have you ever hidden your gaming activity or the amount of money you spend on gaming from people close to you?
Have you ever used money set aside for essential expenses — like bills, food, or rent — to fund your gaming activity?
Self-exclusion is one of the most powerful responsible gaming tools available to jilivis players. When you activate self-exclusion, your account is immediately suspended and all marketing communications are stopped. You will not be able to log in, deposit, or place bets for the duration of your chosen exclusion period. jilivis offers flexible self-exclusion periods ranging from 30 days to permanent exclusion. To request self-exclusion, simply contact our support team at [email protected] — our team is available 24/7 and will process your request promptly and confidentially.
jilivis takes responsible gaming seriously — not just as a regulatory requirement, but as a core part of who we are as a platform. We genuinely care about the well-being of every Filipino player who chooses to spend their time and money with us, whether they are playing slots in Makati, trying their luck at bingo in Cebu, or enjoying a fishing game from Davao.
Online gaming is meant to be a form of entertainment — a fun way to unwind, enjoy some excitement, and maybe win a little along the way. It should never become a source of financial stress, relationship problems, or emotional distress. That is why jilivis has invested in a comprehensive suite of responsible gaming tools and policies that put you in the driver's seat at all times.
We work in alignment with PAGCOR's responsible gaming framework, which sets the standard for player protection in the Philippines. Our platform is designed so that responsible gaming features are easy to find, easy to use, and impossible to ignore when you need them most.
Philippine law is clear: casino-style gambling is strictly for adults aged 21 years and above. jilivis enforces this requirement rigorously. Every new player must verify their age during the registration and KYC (Know Your Customer) process by submitting a valid government-issued ID — such as a PhilSys National ID, passport, driver's license, UMID, or voter's ID.
Any account found to belong to a person under 21 years of age will be immediately suspended and all funds will be returned. jilivis also encourages parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms.
If you suspect that a minor has registered on jilivis, please report it immediately to [email protected]. We take underage gambling extremely seriously and will act swiftly on any such report.
You can set or adjust your deposit and loss limits directly from your jilivis account settings. Limits take effect immediately when set. If you wish to increase a limit, a mandatory 24-hour cooling period applies before the increase takes effect — this gives you time to reconsider. Decreasing a limit, on the other hand, takes effect immediately.
To activate a cooling-off period or self-exclusion, contact the jilivis support team at [email protected]. Our team is available around the clock, every day of the year — including Philippine public holidays. We will process your request within one hour and confirm the activation via your registered email or mobile number.
During a self-exclusion period, jilivis will also remove you from all promotional mailing lists and will not send you any marketing communications. If you attempt to create a new account during a self-exclusion period, jilivis will close that account immediately upon detection.
If you feel that your gaming habits have become a problem that goes beyond what our platform tools can address, we strongly encourage you to seek professional help. There are dedicated organizations in the Philippines that provide confidential support for individuals and families affected by problem gambling. jilivis supports the work of these organizations and encourages any player who needs help to reach out to them.
You can also speak with a trusted friend, family member, or mental health professional about your concerns. Reaching out is always the right move — and jilivis will support you every step of the way.
jilivis is the trusted choice for Filipino players who want a secure, fair, and responsible gaming experience. Join our community and enjoy world-class games — with your well-being always protected.
21+ Gambling is for adults only. Please play responsibly.