jilivis Privacy Policy

1. Who We Are and How to Contact Us

jilivis operates the online gaming platform accessible at jilivis.org, providing casino games, sports betting, and related entertainment services to players in the Philippines. jilivis is committed to protecting the privacy and personal data of all registered players and platform visitors in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact our Data Privacy team at any time:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, including Philippine public holidays

We aim to respond to all data privacy inquiries within three (3) business days.

2. What Personal Data We Collect

2.1 Registration and Account Data

When you create a jilivis account, we collect the following information:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Philippine mobile number
• Email address
• Username and encrypted password
• Residential address (city/province level, e.g., Manila, Cebu, Davao, Quezon City, Makati)

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) regulations and PAGCOR-aligned compliance requirements, jilivis may request the following documents:

• Government-issued photo ID (e.g., PhilSys National ID, passport, driver's license, UMID, SSS ID, voter's ID, or PRC ID)
• Proof of address (e.g., utility bill, bank statement issued within the last three months)
• Selfie or live photo for identity confirmation

2.3 Financial and Transaction Data

When you make deposits or withdrawals on jilivis, we collect:

• Payment method details (e.g., GCash mobile number, PayMaya account reference, BPI/BDO/Metrobank account details)
• Transaction amounts, dates, and reference numbers
• Deposit and withdrawal history

jilivis does not store full bank account numbers or card numbers on its servers. Payment processing is handled through secure, encrypted channels.

2.4 Gaming Activity Data

We collect data related to your use of the jilivis platform, including:

• Games played, bet amounts, and game outcomes
• Session duration and login timestamps
• Bonus and promotion usage history
• Responsible gaming tool settings (e.g., deposit limits, self-exclusion status)

2.5 Technical and Device Data

When you access jilivis, we automatically collect certain technical information:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, links clicked, and time spent on the platform
• Referral source (how you arrived at jilivis.org)

2.6 Communications Data

If you contact jilivis customer support, we retain records of those communications, including chat transcripts, email correspondence, and any information you voluntarily provide during the interaction.

3. How We Collect Your Data

jilivis collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically: Through cookies, web beacons, and server logs when you access and interact with the jilivis platform.
• From third parties: From payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank) for transaction verification purposes, and from identity verification service providers for KYC compliance.

4. How We Use Your Personal Data

jilivis uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and secure your jilivis account, and to verify your identity and age eligibility (21+).
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver the core gaming experience on the jilivis platform.
• Compliance and legal obligations: To comply with anti-money laundering (AML) regulations, PAGCOR-aligned compliance requirements, and other applicable Philippine laws.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance with account-related issues.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Platform improvement: To analyze usage patterns, identify technical issues, and improve the features and performance of the jilivis platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences. You may opt out at any time.

5. Legal Basis for Processing

jilivis processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and jilivis (i.e., to provide the gaming services you have registered for).
• Legal obligation: Processing is required to comply with applicable Philippine laws, including AML regulations and PAGCOR-aligned compliance requirements.
• Legitimate interests: Processing is necessary for jilivis's legitimate interests in operating a secure, fair, and compliant gaming platform, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time.

6. Sharing Your Personal Data

6.1 Service Providers

jilivis may share your personal data with trusted third-party service providers who assist in operating the platform, including payment processors, identity verification providers, customer support platforms, and IT infrastructure providers. These service providers are contractually obligated to process your data only as instructed by jilivis and to maintain appropriate security standards.

6.2 Regulatory and Legal Authorities

jilivis may disclose your personal data to Philippine government authorities, law enforcement agencies, or regulatory bodies (including PAGCOR) where required by law, court order, or regulatory directive. jilivis will notify you of such disclosures where legally permitted to do so.

6.3 No Sale of Personal Data

jilivis does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Your data is never used as a commodity.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jilivis's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new entity.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit jilivis.org. They help the platform remember your preferences, maintain your login session, and analyze how the platform is used.

7.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalize your experience.
• Analytics cookies: Collect anonymized data about how players use the jilivis platform to help us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content based on your interests and platform activity. These are only placed with your consent.

7.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jilivis platform. Essential cookies cannot be disabled as they are necessary for the platform to operate.

8. Data Retention

jilivis retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations. Specifically:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs: Retained for a minimum of two (2) years from the date of each session.
• Customer support communications: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent or close your account, plus one (1) year thereafter.

After the applicable retention period, your personal data will be securely deleted or anonymized in accordance with jilivis's data disposal procedures.

9. Data Security

jilivis implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jilivis platform
• Encryption of sensitive data at rest, including passwords and financial information
• Access controls limiting data access to authorized personnel only, on a need-to-know basis
• Regular security audits and vulnerability assessments
• Two-factor authentication (2FA) options for player accounts
• Intrusion detection and monitoring systems

While jilivis takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, jilivis will notify you and the National Privacy Commission (NPC) of the Philippines within the timeframes required by law.

10. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by jilivis:

• Right to be informed: You have the right to know what personal data jilivis collects about you and how it is used.
• Right of access: You may request a copy of the personal data jilivis holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data in your jilivis account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilivis's legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request that jilivis provide your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Privacy team at [email protected]. We will respond to all verified requests within fifteen (15) business days. We may require proof of identity before processing your request to protect against unauthorized access to your data.

11. Children and Minors

The jilivis platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jilivis does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on jilivis, please contact us immediately at [email protected] so we can investigate and take appropriate action.

12. Changes to This Privacy Policy

jilivis reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via their registered email address or mobile number, or by displaying a prominent notice on the jilivis platform.

The date of the most recent revision is displayed at the top of this page. Your continued use of the jilivis platform following the publication of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how jilivis protects your personal data.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Any disputes arising from or related to this Privacy Policy shall be subject to the jurisdiction of the competent courts and regulatory bodies of the Philippines, including the National Privacy Commission (NPC).

For further information about your data privacy rights in the Philippines, you may visit the official website of the National Privacy Commission. For information about responsible gaming and player protection, please visit our Responsible Gaming page. To review the full terms governing your use of jilivis, please read our Terms & Conditions.