Frequently Asked Questions — jilivis

Creating a jilivis account is quick and straightforward. Click the jilivis Login link in the navigation menu and select the registration option. You will need to provide a valid mobile number or email address, create a secure password, and confirm that you are at least 21 years of age — the minimum legal age for online casino gaming in the Philippines. Once registered, you will receive a verification code via SMS or email to activate your account.

jilivis requires all players to complete KYC (Know Your Customer) verification before processing withdrawals. Accepted Philippine government-issued IDs include: PhilSys National ID, passport, driver's license, UMID, SSS ID, PRC ID, or voter's ID. You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last three months). KYC verification is typically completed within 24 hours on business days.

On the jilivis Login page, click the "Forgot Password" link. Enter the mobile number or email address associated with your account and jilivis will send you a one-time password (OTP) reset link. Follow the instructions in the message to set a new password. If you do not receive the OTP within five minutes, check your spam folder or contact our support team at [email protected].

No. jilivis strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately.

jilivis supports the most popular payment methods used by Filipino players, including GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (₱). We are continuously working to add more local payment options to make banking as convenient as possible for players across Manila, Cebu, Davao, and the rest of the Philippines.

GCash and PayMaya deposits are typically credited to your jilivis account instantly — usually within seconds of completing the transaction. Bank transfers via BPI, BDO, or Metrobank may take between 15 minutes and 2 hours depending on your bank's processing times. If your deposit has not reflected after 2 hours, please contact our 24/7 support team with your transaction reference number.

jilivis is proud to offer some of the fastest withdrawal processing times in the Philippines. Once your KYC verification is complete and your withdrawal request is approved, GCash and PayMaya withdrawals are typically processed within 1 to 3 hours. Bank transfers may take up to one business day. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays.

Yes. jilivis has minimum and maximum withdrawal limits that vary by payment method. As a general guide, the minimum withdrawal is ₱100 for GCash and PayMaya. Maximum daily withdrawal limits depend on your account verification level and VIP tier. Players who have completed full KYC verification enjoy higher withdrawal limits. For the most current limits, please refer to the Banking section of your jilivis account or contact support.

jilivis offers a wide variety of online casino games tailored for Filipino players. Our game library includes online slots, bingo, keno, fishing games (including the popular Treasure Boat Fishing), live dealer casino tables, and more. Browse our full game selection via the navigation menu — visit Slot, Bingo, Keno, or Treasure Boat Fishing to explore each category.

Yes. All jilivis games use a certified Random Number Generator (RNG) to ensure that every spin, card draw, and game outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing laboratories to verify fairness and compliance. jilivis is committed to providing a transparent and trustworthy gaming environment for all Filipino players.

Absolutely. jilivis is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The jilivis platform is compatible with Android and iOS devices and works smoothly on popular Philippine mobile networks. Simply visit jilivis.org on your phone's browser, log in, and start playing from anywhere in the Philippines.

jilivis offers a generous welcome bonus for new Filipino players who register and make their first deposit. The exact bonus amount and terms are displayed on the promotions page within your account after registration. All bonuses are subject to wagering requirements — meaning you must wager the bonus amount a specified number of times before withdrawing bonus-derived winnings. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager a bonus amount before it can be converted to real withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before withdrawing. Different games may contribute differently toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less. Full details are in the bonus terms.

Yes. Most jilivis bonuses have an expiry period — typically 7 to 30 days from the date the bonus is credited to your account. If you do not meet the wagering requirements within the expiry window, the bonus and any associated winnings will be forfeited. Always check the specific expiry date shown in your account's bonus section. If you have questions about a particular offer, contact our support team before claiming.

jilivis uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never sold or shared with unauthorized third parties. For full details on how we handle your data, please read our Privacy Policy.

If you suspect that someone has accessed your jilivis account without your permission, change your password immediately via the account settings page. Then contact our support team at [email protected] right away — available 24/7. Our security team will review your account activity, temporarily lock the account if necessary, and guide you through the recovery process. Never share your password or OTP with anyone, including people claiming to be jilivis staff.

jilivis only shares player data with trusted third-party service providers who are necessary for operating the platform — such as payment processors and identity verification services — and only to the extent required to deliver those services. We do not sell your personal data. All data handling is governed by our Privacy Policy, which complies with applicable Philippine data protection regulations under the Data Privacy Act of 2012 (Republic Act 10173).

The minimum age to play at jilivis is 21 years old. This is in accordance with Philippine law governing casino-style online gaming. All players must verify their age during the KYC process by submitting a valid government-issued ID. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. jilivis takes underage gambling very seriously.

If you feel you need a break from gaming, jilivis offers both temporary and permanent self-exclusion options. To activate self-exclusion, contact our support team at [email protected]. Your account will be suspended promptly and all marketing communications will stop. Self-exclusion periods range from 30 days to permanent. For more information, visit our Responsible Gaming page.

Yes. jilivis provides deposit limits, loss limits, session time reminders, and cooling-off periods — all accessible from your account settings. These tools help you stay in control of your gaming activity. Reducing a limit takes effect immediately; increasing a limit requires a mandatory 24-hour waiting period. We encourage all players to use these tools proactively. Learn more on our Responsible Gaming page.